Yes, you can collect your order from our Beighton or Manvers warehouse between the hours of 08:00am -16:00pm. A member of our team will notify you which warehouse to collect from. Please email email@example.com to arrange a collection time. You will need your consignment number when collecting your order.
What are your opening times?
Phone lines are manned Monday – Friday 8:00am – 17:30pm (GMT). For out of hours requests, please email firstname.lastname@example.org
How can I see your products prices?
What payment methods do you offer?
Upon receipt of your invoice, you can make payment via bank transfer. Our bank details will be stated on the invoice. If you are having any problems, please contact email@example.com
What are your minimum order requirements?
UK Mainland Customers
£1,000 - £1,499 (excl. VAT) - Carriage paid by customer at Pricecheck's competitive rates. Only available to customers that do not require export documentation.
£1,500 + (excl. VAT) - Carriage paid by Pricecheck. Only available to customers that do not require export documentation.
£2,500 + (excl. VAT). Price is dependent upon transaction currency, please speak to us for an exact figure. Carriage paid by customer at Pricecheck's competitive rates. This is applicable to any customer based outside of mainland United Kingdom or any customer within mainland United Kingdom that requires export documentation.
Can I place multiple orders to meet your minimum requirements?
Yes, online orders can be accumulated until you reach our minimum order value. For example, if you are required to meet our minimum order value of £1,000 (excl. VAT) you could place one £500 order and another £500 order the following week. Please note, items will not be picked and shipped until minimum order values have been met.
Getting Started Online
How do I become a Pricecheck customer?
To become a customer, fill out our online form here and a member of our team will contact you within 2-3 business days.
How can we supply to Pricecheck?
We can offer a bespoke wholesale and distribution service for your brand. Please fill in our become a supplier form here and a member of our team will be in touch within 2 to 3 business days.
I am having problems registering to become a customer/supplier?
If you are experiencing problems completing our customer or supplier form, please contact us via live chat. Simply click the blue envelope icon at the bottom right of the page, and we will be more than happy to help.
I am already a Pricecheck customer, but I am having issues logging in to my account
Please make sure you are logging into the correct website by clicking on the correct country before you start. If your details are not recognised, please contact us via live chat. Simply click the blue envelope icon at the bottom right of the page, and we will be more than happy to help. Alternatively, you can contact your International Account Manager, so we can get you logged in to your account.
How do I change my email on my account?
You can change your email on your account by contacting your International Account Manager, alternatively contact us via live chat. Simply click the blue envelope icon at the bottom right of the page, and we will be more than happy to help
How can I retrieve my password?
You can retrieve your password by clicking ‘forgot password’ and we will email you with a link to reset your password.
How can I change my password?
Log in to the website and navigate to ‘My Account’, then under the ‘Account Information’ section, you can change your password.
Why can’t I see my previous order history?
Any orders made prior to our new website launch in October 2022 will not be shown on your account. Please contact your International Account Manager for previous order history or contact us via live chat. Simply click the blue envelope icon at the bottom right of the page, and we will be more than happy to help.
Can I request a copy of my latest invoice?
You can email firstname.lastname@example.org for a copy of any invoice you need for your records. You can also contact us via live chat. Simply click the blue envelope icon at the bottom right of the page, and we will be more than happy to help.
Do you only accept online orders?
No. We want working with Pricecheck to be as convenient as possible. Our online site offers 24/7 access to more than 8,000 products, but we appreciate that some of you like to talk directly to a member of the Pricecheck team. All our customers are allocated a dedicated International Account Manager and Sales Support, who are on hand to help you process orders whether that is face-to-face, over email, phone or even video call.
How do I order online?
We have designed our website to be as convenient and easy as possible to navigate. Just log in to your account, add products to your basket, then go through the checkout process. After the order has gone through, you will have the option to print your order and view in ‘My orders’ in your account.
What happens when I place an order online?
Once you have placed an order, our team is notified instantly. Either your International Account Manager or a member of our Customer Operations team will be in touch to confirm your order details and delivery requirements.
Are items reserved if I place them in my basket?
Placing an item in your basket does not reserve the stock. The only way to do this is to complete your order.
Are all items shown available immediately?
Items shown are currently in stock, however your ordered quantity may be higher than what is available for immediate despatch. When our team calls to confirm your order details, we will make you aware of any lead times and potential delays.
I no longer want an item I’ve ordered / I’ve made an error with my order, what shall I do?
Currently, orders cannot be amended online but our team are happy to help. Please contact your International Account Manager as soon as possible.
Can I return an order / part of an order?
Once an order has been confirmed and dispatched, we cannot accept returns. However, if your stock arrives damaged, please contact us within three days of receiving the goods to discuss the options available. If you have any concerns or queries with your order, please speak to your International Account Manager or Customer Operations contact.
How do I change my delivery address on my account?
You can email your International Account Manager directly to make these changes or contact email@example.com. We will also confirm your delivery address with you when you place an order with us.
What are the delivery charges?
Our competitive shipping rates can be discussed with a member of our team once an order has been placed. They will contact you as soon as your order has gone through. Our rates vary depending on what has been ordered and where your order is being shipped.
Can I collect my order directly from Pricecheck?
How can I track my order?
You can email firstname.lastname@example.org to track the progress of your order or you can contact us via live chat. Simply click the blue envelope icon at the bottom right of the page, and we will be more than happy to help.
My country requires specific import documents, will Pricecheck supply these?
This can be reviewed on a case-by-case basis so please do discuss any country requirements with your International Account Manager.
I don’t have a medical licence; can you supply these products?
Pricecheck has a Wholesale Dealers Licence (WDL) and we trade in General Sales List (GSL) medicines. If you are a wholesaler, you will need to provide evidence of your WDL. If you are a retailer you can purchase these products without a licence.
I don’t have an alcohol licence; can you supply these products?
Pricecheck has an Alcohol Wholesaler Registration Scheme (AWRS) licence to sell alcohol as a wholesaler to other businesses. If you are a wholesaler, you will need to give us your AWRS number. If you are a retailer you must have a premises licence.
Do you trade within the EU?
Following Brexit, we can still offer a seamless trading process with our EU customers. Please contact us to set up an account with Pricecheck Brand Partners BV. You can then order online through our Pricecheck BV site, with all prices shown as FCA Belgium.
I’ve ordered through Pricecheck BV, how do I receive my goods?
You can arrange collection of your goods from our Belgium warehouse or customers can take advantage of Pricecheck’s competitive delivery rates. Please discuss your preference with your Customer Operations contact.
The products I would like are not on your website, are you able to source it?
We’re always happy to help customers find what they are looking for. Please discuss your product requirements with your International Account Manager who will then speak to our Buying team and get back to you.